These are some of the top questions we see in our inbox. We are so delighted you are here and thank you for asking them. We want to make sure you are truly happy!
How long does it take to print and process my order?
We typically ship out your order within 4-7 days. Sometimes even faster! WOOT! During the busy holiday season (typically late November through December) turnaround time can take up to 2 weeks. Please get your orders in early for the holidays. We will always tell you the cut off date for guaranteed delivery for big holidays on the home page.
Why does processing take so long during the holidays?
Our incredible team pulls and packs the orders in which they are received. Each one is carefully looked over to ensure all products are included in the order. Our awesome team works many hours to get these out to you as fast as possible. We wanted to create a company of beautifully handcrafted items that will last a long time.
Yes, there are faster companies out there who can do mass production very quickly, but we haven't found any with our personal touch that has the quality and service we provide.
How much does shipping cost?
We offer FREE Shipping on all orders over $59.99!
How long does shipping take?
Transit time will depend on your chosen shipping method.
- Orders over $59.99 - Shipping is free and typically takes 5-7 days to arrive anywhere in the continental U.S.
- Orders under $59.99 - You can choose to have your order shipped 5-10 days for $7.99 or in 2-3 days for $10.99
Can I get an update on my order?
You'll get an update emailed to you once it's been printed. Then you'll get another one once it's been shipped out. It will even have tracking on it! WOOT!
How do I care for my pakkawood?
Hand-wash only and never put wood or bamboo in the dishwasher. Use warm water and soap to wipe and wash. Never soak. Stand utensils to dry and use a clean towel to dry utensils. Appy food safe cutting board oil to the utensils to protect the wood and it will keep it from staining, transferring taste, splintering, or cracking.
How do I care for my resin ware?
Hand-wash only and never put the resin ware in the dishwasher. Use warm water and soap to wipe and wash. Stand resin ware to dry and use a clean towel to dry. The resin ware is BPA free, lead free, nonporous, FDA approved food safe and shatter-resistant.
How do I care for my epoxy resin serving boards?
Hand-wash only and never put the resin ware in the dishwasher. Use warm water and soap to wipe and wash. Stand resin ware to dry and use a clean towel to dry. Do not cut on the resin surface. Do not place hot (from the oven ) items on the resin surface. Apply food safe cutting board oil to the wood surface only and frequently to protect the wood.
Let us know if you have any other questions. We are truly thankful for you and want to make sure you feel appreciated when you order from us.
Our email is firstname.lastname@example.org. Our customer service manager will get back to you within 24 to 48 hours - M-F.